FAQ’S

Sheri’s Store to Door is a local family owned business. Proudly helping make visitors to our beautiful Smoky Mountains vacations easier and more relaxing since 2014! We deliver in the Great Smoky Mountains area of East Tennessee, Pigeon Forge, Gatlinburg, Sevierville, Townsend, Wears Valley, Pittman Center, and Lake Douglas. For questions email us at sherisstoretodoor@gmail.com

WE DON’T SHIP ANY ORDERS!

How do I place an order?

WE ARE SORRY, SAME DAY DELIVERY IS NOT AVAILABLE!

Our delivery time slots book quickly on weekend, holidays and special events. Order early!

Scheduled Deliveries– $20 

We deliver your groceries to you when you want them! You can schedule your delivery for as soon as the next day or as far in advanced as you would like to.  We encourage you to do this to ensure that you can have delivery at your desired time. You must order by 10:00 am Eastern time the day before you need your groceries delivered. Late arrival deliveries are accommodated when possible. Complete your order online.  Submit payment. That’s it. We will confirm the details and deliver your order directly to your cabin, hotel or condo. On the day of delivery you will receive a text confirming your delivery time. We work with you. We understand traffic can be slow or the kids get sick and you need to make extra stops!. We stay in touch and meet you when you arrive. No problem!

Yes! We now are delivery to locals! Order scheduled delivery.

PreArrival Deliveries – $25

Please order at least 48 hours in advance and as early as you can for weekend deliveries. Weekends usually are fully booked during summer and fall weekends. Before ordering contact your rental company and inform them that you will be having your groceries delivered. They usually make a note of this on your reservation. We cannot make deliveries until housekeeping finishes usually around 3:00 pm. Because of this we do not guarantee that your delivery will be completed before 6:00 pm. We do our best to accommodate your schedule. Deliveries are made on a first ordered basis. 

If you are renting through a program like VRBO or HomeAway please contact the owner to obtain permission for us to make the delivery. If they would like more information you can refer them to our chamber of commerce listing https://www.pigeonforgechamber.com/listing/sheris-store-to-door/

Complete your order. Submit payment. That’s it! We will confirm the details and deliver your order directly to your cabin, hotel or condo.

What happens if something is out of stock?

Due to increased demand and manufacturer allocations due to Covid 19, some items are not available at this time. Product manufactures are continuously discontinuing and adding new products.  We do our best to keep our website up to date. by updating our website everyday! Our professional shoppers will do their best to substitute a similar item, however due to the current high demand of our Prearrival Delivery Service we are unable to notify you of each substitution selection as they are shopped for. Thank you for your business and we apologize for the inconvenience.

 

What are your delivery hours?

We schedule our deliveries between the hours of 6:00 PM and 10:00 PM Monday – Thursday and 9:00 AM – 10:00PM Friday – Sunday. If you are arriving outside our normal delivery hours let us know. We usually can accommodate all delivery times. 

 

What forms of payment do you accept?

We use PayPal the safest, easiest way to pay. They accept Visa, MasterCard and debit cards.

How to pay with PayPal?

Simply choose PayPal when you select a payment option. If you don’t have a PayPal account, you can quickly open one through your credit card or debit card and confirm your payment.

 

If you would like to tip your delivery driver. You can use Venmo. user name sgmgac@yahoo.com

Do You Deliver Alcohol?

Please email us to inquire about delivery of alcohol. The laws in Tennessee are changing on delivery of these products. Currently we can not deliver these items but we may be able to do so in the near future!

 

We are closed on the following holidays:

Thanksgiving – November 25-26, 2020

Christmas – December 24, 2020 – December 26, 2020

New Year’s Eve – December 30, 2020 – December 31, 2020

New Year’s Winter Break – January 1, 2021 – January 10, 2021

Easter – April 4, 2021

Memorial Day –May 31, 2021

4th of July – July 4, 2021

Labor Day Holiday – OPEN

 

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